AfterPay

What is Afterpay?

Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.

How do I use Afterpay?

Just shop on myluxqueen.com and check out as normal. At checkout, choose the Afterpay payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – easy! Please note, all items in your shopping bag must be eligible for Afterpay, and the shopping basket value must be between $35 and $1000.

Can international customers use Afterpay?

Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

How does Afterpay payments work?

Afterpay customers have to make their first payment at the time of purchase. . The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

What if I am unable to pay the next installment on time?

An $8 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Afterpay Payment Purchase Agreement here.

When will my order be used if I use Afterpay?

Afterpay orders are delivered within our standard shipping timeframes like any order from myluxqueen.com. Visit our Shipping page for more information.

What cannot be purchased with Afterpay?

Giftcards.

How do I return or exchange an item purchased using Afterpay?

Please review our Return & Exchange policy.  Regardless the method of payment, the same rule applies.

Where can I find more information about Afterpay?

Visit the Afterpay website here for a comprehensive list of FAQs here and check out Afterpay’s Privacy Policy found here. *Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid.

What if I still have additional questions about Afterpay?

Please contact Afterpay directly or visit their webpage. Or you can follow this link: help.afterpay.com (into your web browser)